Shipping and returns

Delivery

• We deliver throughout the contiguous United States. Alaska, Hawaii and other locations are quoted individually.
• Every piece travels in a custom crate and is insured in transit.
• Choose curbside delivery or white-glove delivery into the room; your quote states which, and its cost.
• We agree a delivery window with you. Please make sure there is clear, safe access for a heavy item; extra handling (stairs, cranes, long carries) is quoted in advance.

Inspect on delivery

Please inspect your piece when it arrives, before the delivery team leaves if you can. Note any visible damage on the delivery receipt and email photos to hello@pietrafonte.com within 48 hours.

Damage in transit

If your piece arrives damaged, we will, at our choice and depending on the damage, repair it, replace it, or agree a partial credit for minor cosmetic damage you are happy to keep. Replacement pieces are made to the same approved drawings.

Returns

Pieces are made to order for you, so we can't accept returns for change of mind. If a piece does not match your approved drawings within stated tolerances, contact us within 48 hours of delivery and we will put it right. Your rights under state consumer law are not affected.

Samples

Sample books and stone samples are yours to keep.